1. Overview
Thank you for choosing Purelife. This Refund Policy explains when refunds may be given for our premium plans.
2. Refund Eligibility
2.1 Cancellation within Trial Period:
If you subscribe to a premium plan and cancel during the trial period, you can get a full refund.
2.2 Billing Errors:
If you are overcharged or there is a mistake in billing, please contact us as soon as possible. We will check the issue and give a refund if needed.
2.3 Service Disruption:
If Purelife has a long service problem that stops you from using premium features, you may get a partial refund based on the time lost.
3. Refund Process
3.1 Contacting Support:
To ask for a refund, please contact our support team at [email protected] within 3 days of the problem.
3.2 Providing Information:
When asking for a refund, please give details such as your account information, reason for refund, and any proof related to the issue.
3.3 Refund Approval:
Refunds are approved only by Purelife, based on the situation and reason for the request.
4. Refund Exceptions
4.1 Beyond Trial Period:
Refunds are not given for cancellations after the trial period ends.
4.2 Non-Usage:
Refunds will not be given if you do not use the service but it is working correctly.
4.3 Policy Abuse:
Purelife has the right to refuse refunds to users who repeatedly misuse the refund policy.
5. Changes to the Refund Policy
We may update this Refund Policy at any time without notice. If you keep using the Service after changes, it means you accept the new policy.
6. Contact Us
If you have any questions about this Refund Policy, please contact us at [email protected].